Caines Law solicitors are committed to providing the highest level of legal expertise and service to our clients. All our solicitors are trained to ensure they are available, approachable, understandable and courteous at all times. However, if something goes wrong or you are dissatisfied in respect of any aspect of our service, we ask that you let us know so we can resolve the issue and improve our service.
In the first instance, we ask that you make contact with the fee earner handling your case to resolve any concern you have.
If you still remain dissatisfied with the outcome, ask to speak to a senior partner at the firm who is not directly involved in your case. You can contact them by telephone on 0800 644 1544, by email: info@caineslaw.co.uk or alternatively by post to our Greater Manchester office. You should receive a response within 14 days.
If despite our response, you wish to pursue the complaint further, you can contact the Legal Ombudsman directly. Any such referrals by you, must be made:
- No more than one year from the date of the act or omission being complained about; or
- No more than one year from the date when you should have realised that there was cause for complaint;
and
- Within six months of receiving a final response from us to your complaint.
The contact details for the Legal Ombudsman are as follows:
Address: PO Box 6806, Wolverhampton, WV1 9WJ
Tel: 0300 555 0333
Email: enquiries@legalombusman.org.uk
Website: www.legalombudsman.org.uk
For complaints other than those relating to service, you have the right to get in touch with the Solicitors Regulation Authority (SRA). You can do so by following the link below: